With snowflakes in the forecast, we wanted to take a few moments and go over our inclement weather policy. You can find the inclement weather policy alongside other company policies here.
The main takeaway is that we’ll do what’s best for the safety of our crew members, equipment and customers. If it’s not safe to operate, we’ll postpone scheduled services and do our absolute best to reschedule on a day that works best for our clients.
We understand the stress this can cause, as we’d much rather be moving than closed for a day, but it’s better than putting the safety of our employees and the security of our clients items at risk.
If there’s a chance that closures are coming, we’ll give as much advanced notice to clients as possible. We’ll make every effort to reach out, but if you have questions you’re welcome to call our office at (206) 971-6895 or text via the green button in the lower right-hand corner of your screen.
Here’s the policy in full:
It is unsafe for our moving and delivery crews and for our trucks to operate should snow or ice accumulate on the roads around the Seattle metro area.
In some cases, we may be able to push back start times to give the roads a chance to thaw. If weather forces Eco Movers to postpone scheduled service or delivery, we will make every effort to reschedule within 72 hours of the originally scheduled service or delivery. Scheduling is based on availability.
Eco Movers will contact all customers as soon as the possibility of any schedule change arises via phone call or our text-in line, and updates will be posted to the company blog at www.ecomoversmoving.com/blog. Customers can ask about weather-related cancellations by visiting our website or clicking the live chat option.
If Eco Movers cannot reschedule a service within one week due to availability or persistent inclement weather restrictions, and the customer requests to cancel, we may recommend a trusted partner of ours to assist in rescheduling the move.
If a deposit has been paid and Eco Movers cannot reschedule within one week of the originally scheduled service, unless weather conditions persist, the customer may cancel and request the deposit be returned.
If a weather-related cancellation pushes storage residency into a new month, Eco Movers will not bill for the new month of storage provided the customer makes a good-faith effort to reschedule delivery.
Eco Movers is committed to providing excellence in customer service while maintaining a sustainable relationship with our environment and supportive partnership with the communities we serve. We accomplish our mission by recycling where we can, but also taking steps to be proactive in protecting the earth. We make green moving practices accessible and affordable, and work with our partners to make a real-world impact on the planet.